Payment Policy

PAYMENT OPTIONS AND SECURITY

We accept payments through the website (Supported by Shopify) using popular payment methods like credit cards (Visa, Mastercard, American Express, Discover), debit cards, prepaid cards, digital wallets like Shop Pay, Apple Pay, Google Pay and PayPal. All our payments are securely processed and the site is compliant with all applicable practices for the same, including SSL certificates.

TROUBLESHOOTING PAYMENT ISSUES

In case of any issues related to payments, you can contact us via email on info@alimart.co.nz

Some commonly occurring issues are mentioned below:

Payment Deducted but Order Confirmation Not Received: This happens if the network connection experiences a reset or the customer mistakenly hits Back or Refresh immediately after validating the payment. In this scenario, the payment might go through but the order details are not captured in our system. Resolving this is very simple. You can send as an email mentioning the amount paid, time of payment and the link to the product that you intended to purchase. Our team will manually generate the order and share the confirmation with you.

Charged More Than Once for the Same Order: Such issues usually get resolved automatically within 48-72 hours of the payment. In case that does not happen, you can send us an email mentioning the details of multiple transactions and we will work with the payment partner to rightfully refund the excess amount.

Unable to Make Payment due to Some Error: This is extremely unlikely but in case you are unable to make a payment on the website, we request you to send us an email with a screenshot of the error message so that our team can investigate the issue and help you resolve it. You can also try an alternative payment method in such cases because it is possible that certain payment methods might be experiencing temporary outages or might not be supported.

Last updated: 30-Sep-2022